--- title: "The Casebook · 152 credit union and bank workflows · Innorve" description: "152 banking and credit union workflows: the problem as staff live it, how we approach it, what gets automated, what stays with a person, and how it is measured." url: "https://innorve.ai/casebook" type: "page" --- The Casebook · Banking and credit unions # Every tangled process has one thread worth pulling. 152 workflows from banking and credit unions, written the way we work them: the problem as your staff live it, how we approach it, what gets automated, what stays with a person, and how the result is measured. [Describe your problem](https://innorve.ai/casebook#finder) [Browse all 152](https://innorve.ai/casebook#catalog) Shared mailbox · re-keying · chasing One owned record Hover to see where most processes start. ### 6 client deliveries ### 116 workflows & integrations ### 30 AI decision patterns The Innorve advisor ## Tell us the problem. We will ask the right questions. Say it the way your team would. The advisor asks what it needs, matches your problem to workflows we know how to automate, and builds you a roadmap. in What is slowing your team down? One or two sentences is plenty. Mention who does the work and what they wait for, if you can. Our shared mailbox decides who owns the work Members keep calling to ask where their loan is Staff re-key the same facts into several systems An examiner asked for evidence we assembled by hand Fraud reports arrive incomplete Nobody calls the member back when they said they would What you are trying to fix ## Five priorities credit unions bring to us, and how we solve each one. PRIORITY 01 Grow loans and members without adding staff Lending and marketing work moves without the waiting, chasing and re-keying. 30 workflows → PRIORITY 02 Match big-bank speed Staff get the answer, the member's full picture and the next step on one screen. 27 workflows → PRIORITY 03 Improve your efficiency ratio Matching, re-keying and deadline-chasing come off the team, so exceptions get the attention. 35 workflows → PRIORITY 04 Reduce staff burnout Status emails and copy-paste work get automated, or we take them on as extra capacity. 23 workflows → PRIORITY 05 Stay examiner-ready while you modernize Every step has an owner, a human review where it matters, and evidence for your examiner. 37 workflows → Client work ## Six threads we have already pulled. Built with credit-union teams and running at scale. Open any one to see how it was automated. S1 · Client work Fraud Operations Smart Intake Give every fraud report a complete starting point, a clear owner and a visible clock. 7 conditional forms 220 agents Up to 100k cases/month S2 · Client work Back-Office Request Automation Turn a crowded shared inbox into structured work that people can own, complete and measure. 30+ request types ~250 requesting associates 40 caseworkers S3 · Client work Payment Operations Deadline & Review Make payment deadlines visible and keep the second review connected to the work. 8 smart forms ~216 case fields 16 security profiles S4 · Client work Escrow Request Intake & Triage Capture the request when it arrives and keep its age visible through every handoff. 56k annual requests 1 FTE manual triage before 3 operational queue views S5 · Client work Escalation & Follow-Up Tracking Make the promise to call back a visible, owned piece of work. 24 / 48 / 72h reminder stages Teams supervisor action channel Weekly aging reports S6 · Client work Compromised Account Replacement Coordinate account replacement across legacy screens while keeping exceptions in human hands. 24+ mainframe screens Up to 350 requests/day 15 min run interval The catalog ## Open any workflow to see the whole case. All 152, one file each: open the link for the whole case, or https://innorve.ai/casebook?open= to see it on the site. The six client-work entries (S1–S6) are reported delivery examples. Every other entry is a proposed workflow, integration or AI pattern: an approach and a target, not a delivered result. ### Priority 1 · Grow loans and members without adding staff (30) #### 1A · Loan application processing - [D1 · Lending Conversation Support](https://innorve.ai/casebook/D1.md) (Workflow): Help staff explain options with consistent inputs. - [D2 · Unified Lending Intake](https://innorve.ai/casebook/D2.md) (Workflow): Collect the common facts once and guide product-specific needs. - [D5 · Branch-to-Lending Handoffs](https://innorve.ai/casebook/D5.md) (Workflow): Keep the member's need intact from introduction to contact. - [D6 · Loan Option Comparison](https://innorve.ai/casebook/D6.md) (Workflow): Make tradeoffs visible using the same assumptions. - [D7 · Lending Pipeline Control](https://innorve.ai/casebook/D7.md) (Workflow): Show which application needs attention and why. - [D8 · Rate Lock Follow-Up](https://innorve.ai/casebook/D8.md) (Workflow): Keep expiration risk visible early enough to act. #### 1B · Document collection & tracking - [D3 · Lending Document Collection](https://innorve.ai/casebook/D3.md) (Workflow): Show everyone which documents are still needed. - [E3 · Business Lending Documents](https://innorve.ai/casebook/E3.md) (Workflow): Give complex loan packages a visible path to completeness. - [J05 · Check whether a loan-review packet is ready for a reviewer](https://innorve.ai/casebook/J05.md) (AI pattern): Staff repeatedly reopen packets because documents are missing, stale, mismatched or do not answer the requested item. #### 1C · Onboarding & member communication - [A13 · New Member Onboarding](https://innorve.ai/casebook/A13.md) (Workflow): Coordinate the steps that help a new member get started. - [D4 · Loan Progress Updates](https://innorve.ai/casebook/D4.md) (Workflow): Tell members what changed and what they need to do next. - [D10 · Loan Lifecycle Follow-Up](https://innorve.ai/casebook/D10.md) (Workflow): Start the next conversation before a major loan event. - [F5 · Digital Onboarding Follow-Up](https://innorve.ai/casebook/F5.md) (Workflow): Help members finish the setup they actually want. - [F10 · Digital Service Opportunity Analysis](https://innorve.ai/casebook/F10.md) (Workflow): Find the obstacles behind unfinished digital journeys. #### 1D · Mortgage & commercial workflows - [D11 · Indirect Lending Coordination](https://innorve.ai/casebook/D11.md) (Workflow): Keep dealer submissions and responses in one owned queue. - [E1 · Business Account Opening](https://innorve.ai/casebook/E1.md) (Workflow): Organize a complex entity opening around a clear checklist. - [E4 · Treasury Service Enrollment](https://innorve.ai/casebook/E4.md) (Workflow): Coordinate enrollment through a confirmed usable service. - [E7 · Business Card Programs](https://innorve.ai/casebook/E7.md) (Workflow): Coordinate company, cardholder and limit setup in one workflow. - [E11 · Merchant Service Onboarding](https://innorve.ai/casebook/E11.md) (Workflow): Keep the application, equipment and first transaction connected. #### 1E · Campaign & referral growth - [A3 · Specialist Referrals](https://innorve.ai/casebook/A3.md) (Workflow): Make the member's next conversation easy to start. - [B11 · Needs-Based Referrals](https://innorve.ai/casebook/B11.md) (Workflow): Support a relevant next conversation without disrupting service. - [C10 · Campaign Readiness](https://innorve.ai/casebook/C10.md) (Workflow): Know which branches are ready before a campaign starts. - [D9 · Optional Lending Products](https://innorve.ai/casebook/D9.md) (Workflow): Make optional offers relevant, clear and recorded. - [E6 · Business Relationship Reviews](https://innorve.ai/casebook/E6.md) (Workflow): Spend the review discussing the business instead of assembling the file. - [E8 · Business Prospect Follow-Up](https://innorve.ai/casebook/E8.md) (Workflow): Keep a promising relationship from depending on one person's inbox. - [E10 · Commercial Deposit Reviews](https://innorve.ai/casebook/E10.md) (Workflow): Explain charges and balance tradeoffs with transparent assumptions. - [E12 · Business & Personal Referrals](https://innorve.ai/casebook/E12.md) (Workflow): Support relevant introductions with permission and context. - [H6 · Campaign Results & Incentives](https://innorve.ai/casebook/H6.md) (Workflow): Make execution and incentive calculations traceable. - [I17 · Community & Market Context](https://innorve.ai/casebook/I17.md) (Integration): Use geographic data to understand who the credit union can serve. - [J27 · Rank approved financial-education content by stated interest](https://innorve.ai/casebook/J27.md) (AI pattern): A large content library is hard to navigate, but relevance should not become an opaque eligibility or pricing decision. ### Priority 2 · Match big-bank speed (27) #### 2A · Policy & procedure search - [A14 · Branch Policy Guide](https://innorve.ai/casebook/A14.md) (Workflow): Put the relevant instruction beside the situation. - [B2 · Contact Center Knowledge Search](https://innorve.ai/casebook/B2.md) (Workflow): Help agents find an answer they can explain and trace. - [B5 · Digital Support Guidance](https://innorve.ai/casebook/B5.md) (Workflow): Give agents a reliable next step for common digital problems. - [D12 · Lending Policy Guidance](https://innorve.ai/casebook/D12.md) (Workflow): Help lenders find the applicable rule and its source. - [H11 · Knowledge Improvement Loop](https://innorve.ai/casebook/H11.md) (Workflow): Use unanswered questions to improve the guidance staff rely on. - [J13 · Rerank internal policy and procedure search results](https://innorve.ai/casebook/J13.md) (AI pattern): Staff search retrieves documents with the right keywords but the wrong product, period or operating procedure. - [J14 · Decide when a policy assistant needs more evidence](https://innorve.ai/casebook/J14.md) (AI pattern): Assistants often answer when retrieved documents only partially address the question or disagree. #### 2B · Unified member context - [B1 · Member Context Workspace](https://innorve.ai/casebook/B1.md) (Workflow): Start the conversation with relevant context already in view. - [B4 · Warm Handoffs](https://innorve.ai/casebook/B4.md) (Workflow): Move the context with the member when work changes hands. - [J26 · Show the relevant approved checklist in a service console](https://innorve.ai/casebook/J26.md) (AI pattern): A crowded console makes employees search among many checklists and widgets while handling a case. #### 2C · Secure message & request routing - [F8 · Secure Message Operations](https://innorve.ai/casebook/F8.md) (Workflow): Route the message to the right person with its context intact. - [J01 · Route employee requests to the right approved workflow](https://innorve.ai/casebook/J01.md) (AI pattern): Employees describe needs in ordinary language while service catalogs use system names. Requests bounce among branch support, IT and operations. - [J19 · Route branch requests and shared-mailbox cases](https://innorve.ai/casebook/J19.md) (AI pattern): Shared mailboxes require manual reading before ownership becomes clear. Tickets are bounced and response time grows. #### 2D · Disputes, cards & payment support - [S6 · Compromised Account Replacement](https://innorve.ai/casebook/S6.md) (Client work): Coordinate account replacement across legacy screens while keeping exceptions in human hands. - [B7 · Lost or Stolen Cards](https://innorve.ai/casebook/B7.md) (Workflow): Coordinate protection, replacement and the member's next steps. - [F1 · Digital Access Recovery](https://innorve.ai/casebook/F1.md) (Workflow): Help members regain access through a controlled recovery path. - [F2 · Mobile Deposit Support](https://innorve.ai/casebook/F2.md) (Workflow): Explain a failed deposit and the safe next step. - [F3 · Bill Payment Investigations](https://innorve.ai/casebook/F3.md) (Workflow): Build one reliable timeline before deciding the next action. - [F4 · Person-to-Person Payment Support](https://innorve.ai/casebook/F4.md) (Workflow): Separate enrollment issues, payment mistakes and fraud reports. - [F6 · Card Service Console](https://innorve.ai/casebook/F6.md) (Workflow): Give agents a clear, confirmed result for each card action. - [G2 · Electronic Transfer Disputes](https://innorve.ai/casebook/G2.md) (Workflow): Start the investigation promptly and keep each required milestone visible. #### 2E · Account & certificate servicing - [A1 · Account Maintenance](https://innorve.ai/casebook/A1.md) (Workflow): Carry one verified change through every affected account. - [A5 · Safe Deposit Operations](https://innorve.ai/casebook/A5.md) (Workflow): Keep box availability, access and servicing in one record. - [A10 · Certificate Servicing](https://innorve.ai/casebook/A10.md) (Workflow): Make quotes and maturity actions easier to verify. - [A12 · Notary & Medallion Services](https://innorve.ai/casebook/A12.md) (Workflow): Help members find an authorized person before they travel. - [F7 · External Account Setup](https://innorve.ai/casebook/F7.md) (Workflow): Make verification progress and failed steps understandable. - [F9 · Shared Account Digital Access](https://innorve.ai/casebook/F9.md) (Workflow): Make each person's access match their verified authority. ### Priority 3 · Improve your efficiency ratio (35) #### 3A · Payments, reconciliation & cash - [S3 · Payment Operations Deadline & Review](https://innorve.ai/casebook/S3.md) (Client work): Make payment deadlines visible and keep the second review connected to the work. - [A6 · Wire Request Preparation](https://innorve.ai/casebook/A6.md) (Workflow): Help staff submit a complete wire request the first time. - [A8 · Teller Balancing](https://innorve.ai/casebook/A8.md) (Workflow): Turn an over-or-short into a traceable investigation. - [C2 · Cash Position & Exceptions](https://innorve.ai/casebook/C2.md) (Workflow): Connect cash availability, reconciliation and specialist review. - [H10 · ATM Service & Cash Planning](https://innorve.ai/casebook/H10.md) (Workflow): Act before a cash or equipment issue disrupts access. - [I3 · Routing Information Validation](https://innorve.ai/casebook/I3.md) (Integration): Catch routing-data mistakes before a payment reaches review. - [J21 · Route accounts-payable exceptions with supporting evidence](https://innorve.ai/casebook/J21.md) (AI pattern): AP teams manually compare invoices, purchase orders and approval correspondence before finding the correct exception owner. #### 3B · Checklists, close & branch controls - [C1 · Opening & Closing Checks](https://innorve.ai/casebook/C1.md) (Workflow): Make each branch's daily controls visible and owned. - [C9 · Branch Equipment Issues](https://innorve.ai/casebook/C9.md) (Workflow): Keep service disruptions moving toward a confirmed fix. - [C11 · Lobby Service Flow](https://innorve.ai/casebook/C11.md) (Workflow): Make waiting and available capacity visible. - [C12 · Vault Access & Keys](https://innorve.ai/casebook/C12.md) (Workflow): Keep access authority and physical servicing aligned. #### 3C · Document extraction & records - [J15 · Select the right value from a loan or insurance document](https://innorve.ai/casebook/J15.md) (AI pattern): A document may contain several dates, totals and names; copying the first matching number produces downstream rework. - [J16 · Classify incoming documents into an approved records taxonomy](https://innorve.ai/casebook/J16.md) (AI pattern): Inconsistent filing makes evidence hard to retrieve and sends work to the wrong processing team. - [J17 · Suggest duplicate vendor records for review](https://innorve.ai/casebook/J17.md) (AI pattern): Different spellings and descriptions produce duplicate vendor or organization records and fragmented reporting. #### 3D · Legal, estate & authority paperwork - [A2 · Deceased Member Care](https://innorve.ai/casebook/A2.md) (Workflow): Help the family navigate one coordinated process. - [A7 · Power of Attorney Review](https://innorve.ai/casebook/A7.md) (Workflow): Give frontline staff a clear path to specialist review. - [E5 · Business Signer Changes](https://innorve.ai/casebook/E5.md) (Workflow): Close every affected access path when authority changes. - [E9 · Business Authority Records](https://innorve.ai/casebook/E9.md) (Workflow): Make the current authorization easy to find and verify. - [I13 · Lien & UCC Research](https://innorve.ai/casebook/I13.md) (Integration): Keep the search scope and unresolved matches visible. #### 3E · Vendor, contract & insurance tracking - [H12 · Vendor Service Coordination](https://innorve.ai/casebook/H12.md) (Workflow): Connect the reported issue to the vendor's actual resolution. - [I4 · Insurance Status Monitoring](https://innorve.ai/casebook/I4.md) (Integration): Make missing or stale coverage evidence visible. - [I7 · Insurance Certificate Review](https://innorve.ai/casebook/I7.md) (Integration): Turn certificate details into a reviewable collateral checklist. #### 3F · Connected reference data - [I1 · External Account Verification](https://innorve.ai/casebook/I1.md) (Integration): Replace repeated status checks with a controlled verification result. - [I5 · Address Quality Checks](https://innorve.ai/casebook/I5.md) (Integration): Improve the address record without guessing where a member lives. - [I11 · Property Reference Data](https://innorve.ai/casebook/I11.md) (Integration): Bring parcel facts into the review without repeated portal searches. - [I12 · Economic Reference Updates](https://innorve.ai/casebook/I12.md) (Integration): Keep approved reference series current and traceable. - [I14 · Tax Identifier Matching](https://innorve.ai/casebook/I14.md) (Integration): Use authorized matching for the purpose it supports. - [I15 · Environmental Reference Research](https://innorve.ai/casebook/I15.md) (Integration): Collect early property risk indicators with a traceable scope. #### 3G · Internal & IT operations (hold) - [J02 · Choose an economical processing path for document work](https://innorve.ai/casebook/J02.md) (AI pattern): The same expensive model may be used for routine and ambiguous work. Savings disappear if routing errors cause rework. - [J06 · Locate integrations affected by a requested workflow change](https://innorve.ai/casebook/J06.md) (AI pattern): Innorve engineers lose time finding code that handles a business concept when filenames and symbols use different terminology. - [J18 · Turn service notes into features for rework prediction](https://innorve.ai/casebook/J18.md) (AI pattern): Free-text reasons for delays are not available as consistent analytical fields, hiding where process changes would help. - [J23 · Group related service alerts into a candidate incident](https://innorve.ai/casebook/J23.md) (AI pattern): Many alerts describe one outage in different words, while superficially similar alerts may represent separate incidents. - [J24 · Recommend an approved diagnostic runbook](https://innorve.ai/casebook/J24.md) (AI pattern): Staff spend time finding the right runbook and may apply a procedure for a different system or environment. - [J25 · Assist staff with read-only navigation in a legacy application](https://innorve.ai/casebook/J25.md) (AI pattern): Some systems lack usable APIs and require repetitive navigation, but UI state changes can misdirect automated actions. - [J30 · Route ATM and branch equipment maintenance alerts](https://innorve.ai/casebook/J30.md) (AI pattern): Equipment telemetry and technician notes are fragmented, so the right repair team may receive incomplete context. ### Priority 4 · Reduce staff burnout (23) #### 4A · Status updates & follow-up tracking - [S4 · Escrow Request Intake & Triage](https://innorve.ai/casebook/S4.md) (Client work): Capture the request when it arrives and keep its age visible through every handoff. - [S5 · Escalation & Follow-Up Tracking](https://innorve.ai/casebook/S5.md) (Client work): Make the promise to call back a visible, owned piece of work. - [B6 · Member Service Requests](https://innorve.ai/casebook/B6.md) (Workflow): Keep unresolved work visible to the next employee. - [G10 · Member Feedback Follow-Up](https://innorve.ai/casebook/G10.md) (Workflow): Turn a low score into a useful conversation and an owned action. - [J28 · Reduce nonessential internal notification noise](https://innorve.ai/casebook/J28.md) (AI pattern): Employees ignore useful messages when notifications repeat the same status or arrive without a meaningful change. #### 4B · Copy-paste & back-office automation - [S2 · Back-Office Request Automation](https://innorve.ai/casebook/S2.md) (Client work): Turn a crowded shared inbox into structured work that people can own, complete and measure. - [B3 · After-Call Work](https://innorve.ai/casebook/B3.md) (Workflow): Capture the outcome once and create the next action immediately. #### 4C · Capacity & shift planning - [B8 · Agent Shift Requests](https://innorve.ai/casebook/B8.md) (Workflow): Let employees request changes with coverage visible. - [C3 · Branch Coverage Planning](https://innorve.ai/casebook/C3.md) (Workflow): Build a schedule around the services members need. - [H1 · Workforce Coverage Planning](https://innorve.ai/casebook/H1.md) (Workflow): Make schedule changes with skills and service demand visible. - [H2 · Intraday Service Capacity](https://innorve.ai/casebook/H2.md) (Workflow): Help supervisors respond to a developing queue problem. - [H3 · Overtime Planning & Approval](https://innorve.ai/casebook/H3.md) (Workflow): See likely overtime early enough to plan coverage. - [H4 · Skills & Authorization Coverage](https://innorve.ai/casebook/H4.md) (Workflow): Find a qualified person using current evidence. - [H8 · Branch Demand Analysis](https://innorve.ai/casebook/H8.md) (Workflow): Plan coverage around the work members bring. #### 4D · Manager briefs, coaching & performance - [B10 · Quality & Coaching](https://innorve.ai/casebook/B10.md) (Workflow): Connect a quality finding to a specific improvement action. - [C8 · Branch Coaching Workspace](https://innorve.ai/casebook/C8.md) (Workflow): Bring service, quality and development into the same conversation. - [H5 · Employee Readiness](https://innorve.ai/casebook/H5.md) (Workflow): Coordinate access, equipment and training before the start date. - [H7 · Daily Huddle Brief](https://innorve.ai/casebook/H7.md) (Workflow): Give managers a useful morning brief with less assembly. - [H9 · Performance & Goal Views](https://innorve.ai/casebook/H9.md) (Workflow): Make the numbers understandable enough to act on. - [J29 · Choose the next step in a staff fraud-awareness simulation](https://innorve.ai/casebook/J29.md) (AI pattern): Static training does not adapt to staff decisions or practice difficult handoffs. #### 4E · Difficult conversations & escalations - [B9 · Sensitive Service Handoffs](https://innorve.ai/casebook/B9.md) (Workflow): Give difficult calls a calm, structured path forward. - [C5 · Escalated Complaints](https://innorve.ai/casebook/C5.md) (Workflow): Give managers one view of the issue and the promised response. - [J11 · Route threatening or sensitive member messages to trained staff](https://innorve.ai/casebook/J11.md) (AI pattern): Staff need to recognize threats, private information and policy-sensitive language without discarding legitimate complaints. ### Priority 5 · Stay examiner-ready while you modernize (37) #### 5A · Built-in controls & approvals - [A4 · Fee Reversal Requests](https://innorve.ai/casebook/A4.md) (Workflow): Make discretionary service decisions consistent and visible. - [C6 · Exception Approvals](https://innorve.ai/casebook/C6.md) (Workflow): Put the facts and authority limit beside the decision. - [C13 · Policy Communication](https://innorve.ai/casebook/C13.md) (Workflow): Make important changes reach the people who must act. - [G3 · Fee Decision Consistency](https://innorve.ai/casebook/G3.md) (Workflow): Review similar decisions with comparable facts. - [G11 · Overdraft Election Records](https://innorve.ai/casebook/G11.md) (Workflow): Keep the member's choice and the applicable disclosure together. - [J08 · Flag proposed agent actions that exceed the request](https://innorve.ai/casebook/J08.md) (AI pattern): An agent may propose a plausible action that is broader than the user intended, such as contacting a third party or changing an account. #### 5B · Regulatory reporting - [G4 · Currency Report Preparation](https://innorve.ai/casebook/G4.md) (Workflow): Assemble a complete review packet from the relevant cash activity. - [G7 · Deposit Hold Notices](https://innorve.ai/casebook/G7.md) (Workflow): Calculate and explain availability from the applicable facts. - [G9 · Mortgage Data Quality](https://innorve.ai/casebook/G9.md) (Workflow): Catch correctable reporting issues close to the source. - [I8 · Flood Determination Support](https://innorve.ai/casebook/I8.md) (Integration): Bring mapping evidence into the lending review with its limits clear. - [I10 · Regulatory Filing Preparation](https://innorve.ai/casebook/I10.md) (Integration): Connect a reviewed report to an acknowledged submission. - [I16 · Mortgage Geography Matching](https://innorve.ai/casebook/I16.md) (Integration): Keep geographic assignments tied to the correct source year. - [I20 · Mortgage Rate-Spread Calculation](https://innorve.ai/casebook/I20.md) (Integration): Make the inputs and calculation version easy to reproduce. #### 5C · Complaints, disputes & referrals - [S1 · Fraud Operations Smart Intake](https://innorve.ai/casebook/S1.md) (Client work): Give every fraud report a complete starting point, a clear owner and a visible clock. - [A9 · Suspicious Activity Referrals](https://innorve.ai/casebook/A9.md) (Workflow): Help the frontline report a concern while facts are fresh. - [A11 · Branch Complaint Capture](https://innorve.ai/casebook/A11.md) (Workflow): Preserve the concern and make the response accountable. - [C7 · Incident Response Records](https://innorve.ai/casebook/C7.md) (Workflow): Capture essential facts and coordinate follow-through. - [G1 · Complaint Intake & Triage](https://innorve.ai/casebook/G1.md) (Workflow): Turn fragmented concerns into an owned response and a learning loop. - [G8 · Financial Exploitation Referrals](https://innorve.ai/casebook/G8.md) (Workflow): Help staff raise a concern without losing critical context. - [J20 · Surface time-sensitive complaint and dispute cues](https://innorve.ai/casebook/J20.md) (AI pattern): A request may describe urgency without using the queue label staff expect. Quiet messages can be more consequential than angry ones. - [J22 · Prioritize scam narratives for investigator review](https://innorve.ai/casebook/J22.md) (AI pattern): Investigators face more narratives than they can review promptly, but incorrect prioritization can delay help or stigmatize members. #### 5D · Audit evidence & documentation - [C4 · Branch Control Dashboard](https://innorve.ai/casebook/C4.md) (Workflow): See missing evidence before a review request arrives. - [G12 · Audit Evidence Assembly](https://innorve.ai/casebook/G12.md) (Workflow): Build a reviewable evidence package from current records. - [J10 · Check draft policy answers against cited source passages](https://innorve.ai/casebook/J10.md) (AI pattern): An answer may include a real citation that does not support its claim. Reviewing every paragraph manually is slow. #### 5E · Screening & identity checks - [E2 · Beneficial Ownership Review](https://innorve.ai/casebook/E2.md) (Workflow): Keep ownership evidence organized and current when review is required. - [G5 · Screening & Identity Exceptions](https://innorve.ai/casebook/G5.md) (Workflow): Give unresolved matches and missing evidence a clear owner. - [I2 · Sanctions Screening Results](https://innorve.ai/casebook/I2.md) (Integration): Bring the result and supporting evidence into the review queue. - [I6 · Deposit Account Screening](https://innorve.ai/casebook/I6.md) (Integration): Keep screening evidence connected to the opening decision. - [I9 · Business Identity Evidence](https://innorve.ai/casebook/I9.md) (Integration): Collect business verification results without losing their provenance. - [I18 · Entity Registry Checks](https://innorve.ai/casebook/I18.md) (Integration): Connect current registry evidence to the business file. - [I19 · Business Registration Context](https://innorve.ai/casebook/I19.md) (Integration): Keep license or tax-registration evidence separate from other checks. #### 5F · AI guardrails & assurance - [G6 · AI-Assisted Quality Review](https://innorve.ai/casebook/G6.md) (Workflow): Help reviewers find interactions that deserve closer attention. - [J03 · Prioritize agent and automation runs for quality review](https://innorve.ai/casebook/J03.md) (AI pattern): Teams cannot inspect every run. A friendly final response can hide an incomplete update or an unauthorized side effect. - [J04 · Detect stalled document-follow-up automations](https://innorve.ai/casebook/J04.md) (AI pattern): Bots can retry the same failed upload or resend requests without making progress. This wastes capacity and frustrates staff. - [J07 · Flag suspicious instructions in retrieved documents](https://innorve.ai/casebook/J07.md) (AI pattern): Agent inputs can mix useful business content with hostile instructions, including requests to reveal data or change the task. - [J09 · Validate a proposed tool call against the employee request](https://innorve.ai/casebook/J09.md) (AI pattern): A tool call can have valid JSON while selecting the wrong recipient, record, field or action. - [J12 · Flag sensitive narrative before it leaves an approved boundary](https://innorve.ai/casebook/J12.md) (AI pattern): Sensitive information can appear in prose even when a basic account-number pattern is absent. ## One workflow at a time, in the same order every time. A forward-deployed engineer works inside your team and is accountable for an agreed scope. Every case in this catalog follows the same three moves. ### Understand the problem We ask what starts the work and what proves it is complete, who owns the outcome, and where each required fact is authoritative. Then we baseline real volume, handling time, waiting and rework. ### Build the solution Forms, routing, integrations and review steps, built on the platforms you already run. Exceptions stay open with a named owner, and decisions that need judgment stay with a person. ### Prove what changed Acceptance criteria are agreed with the process owner before the pilot. Results are compared with the baseline on a similar case mix before any scope expands. ### The first 90 days From choosing one workflow to a go or no-go production decision by day 75. DAY 1 DAY 30 DAY 60 DAY 90 Select one workflow Innorve lead + CU owner Days 1–7 Vendor and data diligence CU privacy/security + procurement Days 1–14 Build labeled evaluation set CU subject expert + Innorve Days 8–21 Compare alternatives Innorve engineering Days 15–30 Run shadow workflow CU queue owner Days 31–45 Bounded assisted operation CU workflow/control owners Days 46–60 Production decision CU risk + operations + Innorve Days 61–75 Package a repeatable service Innorve commercial + delivery Days 76–90 ### Pilots are planned in engineer hours Eight packaged first pilots, each bounded to one queue, one packet type or one agent. Engineer hours Internal request triage COO or service-operations leader 40–80 h Document readiness and exception preparation Lending operations or document-operations leader 60–120 h Policy-answer quality Contact-center knowledge owner or compliance leader 60–100 h Evidence-request preparation Compliance officer or internal audit coordinator 60–120 h Automation quality monitoring CIO or automation program owner 40–100 h Accounts-payable exception worklist Controller or CFO 60–120 h Complaint and hardship escalation support Member advocacy or compliance leader 80–160 h Governed AI action controls CISO and AI program owner 80–160 h 160 h ## Bring us one problem. Pick the workflow that costs your team the most time. We start with discovery questions, a named owner and a baseline, and we show you the thread before we pull it. [Describe your problem](https://innorve.ai/casebook#finder)