At a glance
- You approve the scope and fees before work begins, and each next phase.
- Unused advances are returned; accepted, conforming work remains payable.
- Materially failed work is corrected or the affected portion refunded.
Clear work. Clear commitments.
We believe pricing should be straightforward. We work with you to agree the scope, fees, dependencies, and acceptance criteria before work begins. You approve the next phase. This page is not a rate card or a promise of financial savings.
Our proposed remedy is to correct materially undelivered or nonconforming work at no additional charge, or refund the fee attributable to the affected portion under the agreed terms. Producing a document or marking a task complete does not by itself prove an agreed milestone was delivered.
Cancelling before kickoff
The proposed default is a full refund of prepaid service fees if you cancel before the mutually agreed kickoff. Only separately approved, documented third-party commitments that genuinely cannot be recovered may be excluded.
Internal preparation or task assignment does not silently change the kickoff date. There is no automatic preparation, booking, or payment-processing deduction.
Stopping after a completed phase
You can stop before authorizing the next phase. Accepted, conforming work remains payable; unearned advances for later work are returned.
A supported recommendation to simplify, use an existing solution, defer, or stop can satisfy an agreed feasibility assessment. That does not excuse a missing investigation or an incomplete deliverable. A useful no-build answer is different from failing to do the agreed work.
Cancelling during a phase
We settle accepted milestones and conforming work handed over using the cancellation valuation agreed before work started, then refund the remaining advance. We do not automatically charge the entire remaining project.
Partial-work valuation uses priced sub-deliverables or pre-agreed rates, work records, and a phase cap. It excludes fixing Innorve's own defects. If no partial-work method was agreed, the proposed default is accepted priced milestones, not a unilateral percentage-complete estimate.
When agreed work falls short
Identify the acceptance criteria that have not been met. We investigate and agree a remedy. The proposed standard cure period is up to ten business days, unless urgency, applicable law, or the agreement requires a different response.
If the material failure is not cured within the agreed period, we refund the affected fee and cancel unearned future fees. If the entire funded phase failed, the affected portion is the entire phase. A future-service credit is an option only if you agree.
Changing a preference after accepting conforming work is not a general money-back guarantee. Defect, warranty, breach, and applicable legal rights remain separate. A review deadline does not erase latent-defect rights or create acceptance merely because a file was uploaded.
Changes, ongoing services, and exit
If inputs, permissions, or requirements change, we document the effect and agree a pause, revised scope, or stop. Extra scope requires authorization. Client dependencies do not excuse unrelated Innorve failures.
The proposed launch model for ongoing services is month-to-month with thirty days' written cancellation notice. Actual capacity, business hours, scope, notice, and final service date belong in the agreement. This is not unlimited engineering or immediate cancellation without any further owed period.
Advances beyond the owed period are returned. Capacity a client chooses not to use differs from promised capacity Innorve fails to provide; the latter is rescheduled by agreement or refunded.
Exit includes the agreed data and paid-for deliverables in usable formats, subject to pre-existing and third-party rights. Refunds and data deletion are separate processes. Trial access does not authorize automatic billing or production implementation.
Requesting a cancellation or refund
Email [email protected] with your organization, engagement reference, affected milestone, and requested remedy. Do not include card details, credentials, or member records.
Proposed handling: acknowledge within two business days, provide a written resolution plan within five, and initiate an agreed refund within ten business days after the amount is determined. A resolution plan is not a guarantee that every dispute is decided within five days. Bank settlement can take additional time.
Refunds normally return to the original payment source. Disputed requests escalate to a designated founder and the agreement's dispute process. A future website update does not override an executed agreement; negotiated variations must be explicit. Non-waivable legal rights are unaffected.
Let’s make it clear.
Questions about this policy? Start with a brief description. Please do not send credentials or sensitive member information.
[email protected]