Workflow example
Mortgage file readiness preparation
Illustrative workflow example. Explore how this work could be organized around clearer inputs, ownership and review.
A reviewer needs to know whether a mortgage packet contains the institution-defined inputs for the next review. Staff compare folders, checklists and messages to establish the file’s status.
A possible workflow
How the work could flow.
Identify the checklist applicable to the intended review.
Locate the permitted source documents and their versions.
Prepare a draft completeness view with missing or inconsistent items.
Route questions to the responsible loan team.
Record the reviewer’s corrections and readiness determination.
What your team would receive.
A source-linked checklist that helps staff prepare for the next review and identify what still requires attention.
Who makes the decision.
Qualified staff assess document meaning, lending requirements and credit decisions. The system does not approve a loan, select terms or infer a legal requirement.
What to measure.
Track preparation time, review returns and checklist corrections. Distinguish document presence from whether the reviewer accepts its content.
Where to begin.
Use a limited file type and an approved checklist. Start with representative or synthetic material; establish access before using member information.
Bring your version of this workflow
You do not need a complete process map.
Tell us where the work becomes difficult and what would be useful to change. We will start from your situation, not from this example.