Workflow example
Settlement reconciliation preparation
Illustrative workflow example. Explore how this work could be organized around clearer inputs, ownership and review.
Settlement information arrives from approved sources in different formats. Staff prepare matching files and investigate the remaining differences before they can assess completeness.
A possible workflow
How the work could flow.
Collect the agreed extracts and verify expected coverage.
Normalize approved fields while retaining source references.
Apply institution-reviewed matching rules.
Present unmatched and ambiguous records to the responsible reviewer.
Record the accepted reconciliation and unresolved actions.
What your team would receive.
A reviewable reconciliation working file with source lineage and a separate list of unmatched items.
Who makes the decision.
Finance or payment operations owners determine whether the reconciliation is sufficient and authorize any adjustment. A suggested match is not automatic acceptance.
What to measure.
Measure preparation time, unmatched-item aging, false matches found in review and the effort required to reproduce the result.
Where to begin.
Choose a bounded source pair and period. Test duplicate references, missing files and a deliberately unmatched item before relying on the output.
Bring your version of this workflow
You do not need a complete process map.
Tell us where the work becomes difficult and what would be useful to change. We will start from your situation, not from this example.