Workflow example
Wealth service referral coordination
Illustrative workflow example. Explore how this work could be organized around clearer inputs, ownership and review.
A member-facing employee makes a referral to an authorized specialist or separate entity. Without clear acknowledgment and permitted status information, the referring team cannot tell whether the handoff occurred.
A possible workflow
How the work could flow.
Capture the permitted referral and relevant consent status.
Identify the receiving entity and authorized recipient.
Transfer only the agreed information through an approved channel.
Track acknowledgment and appropriate administrative follow-up.
Record closure without importing unnecessary confidential advisory details.
What your team would receive.
A controlled administrative referral record that shows ownership and acknowledgment.
Who makes the decision.
Authorized professionals retain advice, suitability, fiduciary and client decisions. Data sharing and entity boundaries must match the actual arrangement.
What to measure.
Track referrals without acknowledgment, missing consent information and repeated status inquiries.
Where to begin.
Begin with one referral relationship and its permitted status exchange. Do not assume the credit union and receiving firm can freely share client information.
Bring your version of this workflow
You do not need a complete process map.
Tell us where the work becomes difficult and what would be useful to change. We will start from your situation, not from this example.